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Build an open financial system for the world, in any language

To make digital currency truly accessible for everyone, you have to be able to speak the language of your customers throughout their entire journey, from acquisition to retention, from Learning Center articles to Help Center solutions.

Coinbase already relies on Unbabel to translate customer support emails which means you too can also use our platform to help you achieve global expansion quickly, without compromising on translation quality.

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Our partnership with Coinbase

AI generated, human refined translations that you can trust

Since 2022 Coinbase has relied on Unbabel to translate on average 4,500 support tickets per month in German and Brazilian Portuguese, with plans to also support Spanish and French, and two other languages in the near future. As a result, Coinbase have been able to:

  • Support new markets quickly with little ramp-up time 
  • Reduce costs by not having to hire local agents
  • Focus on hiring for crypto expertise rather than language ability
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How Unbabel delivers

  • Unbabel LLM built for translation to drive accuracy
  • Quality reporting on every translation to spotlight focus on important markets
  • Advanced AI engines to recognize terms and entities like currency to stay consistent
  • Next-level reporting on usage and cost to keep track of every penny spent
  • Translation workflows you can tailor to your unique content requirements
  • GDPR and CCPA compliant, ISO 27001 certified and an approved vendor by Coinbase

What's possible with Unbabel?

Scale your localization effortlessly

Unbabel is designed to handle large-scale, multilingual projects with ease. Whether you're expanding into new markets or adding support for more languages, Unbabel simplifies the process and ensures seamless scalability. Our platform adapts to your needs and can integrate with your tech stack, so you can focus on growing the business while we take care of the rest.

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Quality Estimation drives down translation cost

Our award-winning AI measures the quality of machine translations, letting you decide if human review is necessary. This optimizes your translation spend by ensuring you only pay for the level of quality you need. Plus, with detailed reporting in the Unbabel Portal, you have complete visibility into translation quality and costs.

Streamlined workflows to accelerate translation projects

Say goodbye to localization bottlenecks. Unbabel allows you to configure workflows based on speed, quality and cost, enabling you to manage projects efficiently, even with a lean team. Our AI-powered automation and global network of native-speaking editors ensure fast turnaround times so you can create localized content quickly.

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Speak to your dedicated Account Manager
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George Miller - Head of Enterprise Account Management

If you're interested in learning how you can also use Unbabel for your translation needs, drop me a message below and we can arrange a time to show you how the platform can make a difference to the way you create multilingual content.

The State of Translations In Business Report

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