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Bring your sound to customers around the world with machine translation

Every customer touch-point gives you the opportunity to better understand your consumers, so why not create the same great digital experiences in every language? 

As part of the Panasonic Transformation initiative, the Digital Service team relies on Unbabel for their translation needs, and with our advanced MT, combined with humans in the loop, you too can translate any form of content, while maintaining tone of voice and keeping costs down.

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“The synergy of machine and human translation is invaluable to us, delivering rapid turnaround times without compromising on exceptional quality, and ensuring our brand's voice and cultural nuances are flawlessly maintained."
Eugen Majeri - Panasonic

Eugen Majeri, Digital Service Manager at Panasonic

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Industry best translation quality: Introducing TowerLLM 

The first multilingual LLM optimized for translation

Unbabel’s Generative AI model is the best performing machine translation on the market, enabling our customers to scale globally with lower costs and higher accuracy. 

Beating out the leading translation solutions like GPT-4o, GPT-3.5, Google and DeepL, TowerLLM provides Unbabel customers with highly accurate translations, preserving meaning and nuance across 18 language pairs and various domains.

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Our partnership with Panasonic

AI generated, human refined translations that you can trust

Since 2020 Panasonic has used on Unbabel to translate customer support tickets, video subtitles and knowledge base articles in 24 different languages. Through our partnership, Panasonic has been able to:

  • Reduce costs of providing support in five languages  by 60%
  • Double service levels
  • Maintain Net Promoter Score since using Unbabel
  • Improve overall service level performance by 100%
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Break out of silos and usher in the era of Panasonic Transformation

With the Unbabel Portal, your entire organization can centralize translation requests onto a single platform, allowing for better collaboration, communication and visibility across regional teams, all while keeping translation quality consistent.

 

Make translations seamless with our integration capabilities

Unbabel is already integrated with Panasonic's Oracle Service Cloud, which enables the Digital Service team to translate seamlessly. We also integrate with various other platforms and have our own API, allowing you to skip disruptive onboarding and remain working in your preferred applications.

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Where Unbabel can make a difference

How Unbabel delivers

  • Unbabel LLM built for translation to drive accuracy
  • Quality reporting on every translation to spotlight focus on important markets
  • Advanced AI engines to recognize terms and entities like currency to stay consistent
  • Next-level reporting on usage and cost to keep track of every penny spent
  • Translation workflows you can tailor to your unique content requirements
  • GDPR and CCPA compliant, as well as being ISO 27001 certified

Quality Estimation drives down translation cost

Unbabel’s AI-powered Quality Estimation (QE), recognized as the best in the industry, provides quality scores of every translation. With transparency into performance, you can decide which translation requests require human review, and keep costs low when human intervention isn't required.

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Scale to new markets, launch faster, connect deeper across:

Product Descriptions
Technical Docs
Training Materials
Annual Reports
Legal Translations
Transcripts
Website
Press Releases
Video Subtitles
SEO Keywords
Social Media
App Localization
Speak to your dedicated Account Manager
Evelyn round

Evelyn Glen - Enterprise Account Director

If you're interested in learning how you can also use Unbabel for your translation needs, drop me a message below and we can arrange a time to show you how the platform can make a difference to the way you create multilingual content.

The State of Translations In Business Report

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